CASE STUDY Auchan
Challenges
In 2016, Auchan was looking for next-generation Toshiba self-service checkouts that would enhance the customer shopping experience and align with the specific needs of hypermarkets and supermarkets.
- deliver and implement self-service checkout systems throughout Poland
- will provide nationwide service
Solutions
The first pilot installation included 6 self-checkout registers and was carried out in December 2016 at the Manufaktura Shopping Center in Łódź. By the end of that year, a total of 24 devices had been deployed across 3 client locations. Due to changing Auchan standards, WarPol.Info gradually began implementing self-checkout registers in stores throughout Poland.
WarPol.Info’s responsibilities included:
- Installation of self-checkout registers,
- Implementation of self-checkout software and store layout adjustments,
- Nationwide service support,
- Store maintenance.
During the ongoing cooperation, Auchan stores also underwent numerous modernizations aimed at updating and improving store infrastructure.
Results
Over a period of 7 years, up to the present day, we have implemented more than 1,300 self-checkout registers in over 100 stores across Poland. The ongoing cooperation with Auchan, which began in 2005, has produced visible results:
- More efficient store operations
- Implementation of over 1,300 self-checkout registers in stores
- Standardization of service operations throughout Poland (no subcontractors)
- Ability to rapidly modernize supermarkets
- Consistent, comprehensive 24-hour service support
The Auchan store network includes approximately 70 hypermarkets and 32 supermarkets across Poland, placing it among the top supermarket chains worldwide.
- Organize and speed up store operations
- Increase the comfort of work for staff and customers
- Increase customer satisfaction with the transaction process at checkout pointssprzedaży
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